Refund Policy

Please be sure to read everything thoroughly before making an order. By making the order you accept the terms and conditions.

Our policy lasts 30 days. If 30 days have gone by since your order was delivered, and you didn't contact us within 30 days, unfortunately we can’t offer you a refund or replacement.

Due to the nature of personalized items, orders can only be refunded if they have not yet been processed.

Damages

If your item is damaged upon delivery, no need to return the damaged item as well. Just contact us using the “Contact us” page with your order information and a photo of the damaged item, and we’ll send you a replacement.

Correct Order Information

It is your responsibility to provide the right address and engraving. If you provided the wrong address upon ordering, which causes your order to not be delivered, it is your mistake and we do not offer a refund. We will happily re-send your order to the corrected address, but you'll have to pay the Re-shipping fee.

Refunds (if applicable) 
Once your cancellation is received and processed, we will send you an email to notify you that we have received your cancellation request. We will also notify you of the approval or rejection of your request. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@crushroom.co

Exchanges/Returns (if applicable)
Since our products are custom made with your desired engraving, we do not offer returns/exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@crushroom.co

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.